13 Jun 2017 By Mark Geschke

7 Steps to a Kick-Ass Service Desk

If you are the IT Manager of a mid-sized business, I have a 90% chance of being accurate when I say:

Your IT environment has become so complex and business now expects so much from you that you are feeling completely overworked and can barely keep your head above water.

But it doesn't have to be like this and there are some really simple steps you can take to quickly dig yourself out of this bad situation.

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30 May 2017 By Alana Sinclair

90% of IT Managers and CIOs Not Serious About Growth!?

In our previous blog post, Mark writes about how Business CIOs are urgently needed, but that most IT leaders still don't get it.

A lot of you agreed with us, but many still do not understand just how true this is, so I decided to back it up with some data to show just how regularly IT leaders put growth on the back burner. 

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16 May 2017 By Mark Geschke

Business CIOs Urgently Needed - But Most IT Leaders Still Don't Get It!

I seriously believe that every growth-minded mid-sized business will appoint a Chief Information Officer (CIO) within the next 3 years!

And not just any CIO, but a real business-savvy leader that knows how to create business value from technology and who is respected at the highest levels for strategic business contributions.

Even more contentious is my firm belief that most current IT leaders will not be ready to step up when the time is right.

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What is Digital?

By Mathias Tölken On 11-Apr-2017 16:03:34
11 Apr 2017 By Mathias Tölken

What is Digital?

Wherever one looks, the word Digital does tend to crop up more and more. Every business publication will have at least one article concerning some aspect of digital. Often the term is used in conjunction with either Disruption or Transformation, but also derivatives like Digitisation and Digitalisation are becoming more and more widely used. And let’s not forget expressions like going digital. But what is meant by this and what is the difference between all these terms?

In this blog I will have a look at several key phrases and words, what they mean and especially how they relate to each other.  

I will conclude with a short, unified definition of the overarching concept of Digital.

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05 Apr 2017 By Mark Geschke

3 Reasons Why SMEs Should Hire a Business Technology Advisor

Xuviate has been very privileged to be part of not one, but two separate startup accelerator programs over the past two years.

Business advice from the likes of Andrea Böhmert (Knife Capital), Keith Jones (sw7), Riaan Pietersen (Blue Oceans Consulting), Mike Joubert (The Billybo Group), Richard Dewing (Cibecs), Waldo Steyn (ENS Africa) and Marc Ashton (Moneyweb) has been invaluable to us for successfully navigating our business through the last 18 months.

And that got me thinking.

If Startups benefit this much from getting external advice, how much could established small and medium businesses gain from engaging with strategic, external advisors who can assist with complex business technology questions?

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22 Mar 2017 By Mark Geschke

The 5 Stages of Digital Transformation Maturity in Mid-Sized Businesses

After many years of being on the sidelines of the digital transformation (DX) media frenzy you have decided that it is time to do something.

But where and how do you really start?


If you are like me, you will read all the information you can lay your hands on (articles, books, reports) ... and I suspect you will be as confused as I have been for a long time.

To save you all this trouble, we have created a super-easy to use digital transformation (DX) maturity model for mid-sized businesses.

By applying it, you will not only learn more about the big picture of digital transformation, but also gain clarity on what your possible next steps should be based on your current level of maturity.

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14 Mar 2017 By Mathias Tölken

The Speed of Agility: How IT is Teaching Business a Lesson

In last week's blog I observed that "strategy as we know it is dead" and that the practice of setting BHAGs (Big Hairy Audacious Goals) that last for the next five, ten or even thirty years, is doomed to fail in this fast-paced world.

I then used a word to describe the new state that every organisation should aspire to: agile.

"Agile" (with a capital A) is a term that originated in software development.

But what does it mean?

And more importantly, why and how should we use it to better manage our businesses?

In this blog I will not only answer these questions but also highlight three lessons any business can learn from IT.

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07 Mar 2017 By Mathias Tölken

5 Key Insights the Past Two Years Have Taught Us About Digital Transformation for the Mid-Market

Last week it was 2 years since Mark Geschke and I did officially lay down the reigns at Space Age Technologies to fully focus on Relevant IT and what was to become Xuviate.

In the 3 months that followed, we upgraded the Relevant IT Framework  to version 3 and it has served us well, but recently we realised that it is time again for a revision.

We are busy with that process and will report on it in due course, but in the mean time I would like to reflect a bit on what the past two years have taught us about Digital Transformation and also how the marketplace has changed.

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28 Feb 2017 By Mark Geschke

Delaying Digital Transformation is Super Risky

Open any business publication and I can guarantee that you will find multiple articles about digital disruption and the almost universal need for digital transformation.

And yet, when I talk to senior business and IT leaders of mid-sized businesses there is usually no urgency to address this topic formally. Most are content to wait for a competitor to do something and to then be a fast follower.

Unfortunately this strategy is no longer viable in our digital world and will probably lead to disaster!

To understand why, I'll introduce you to 3 little-known facts that companies with strong digital DNA know very well ... and will use against your company.

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21 Feb 2017 By Mathias Tölken

Survey Confirms – SMEs are Lagging with Digital Transformation

We first went on record in 2015 to say that Digital Transformation (or DX in short) “Squeezes” Mid-Sized Firms.  Last week my business partner Mark Geschke in a blog took a closer look at why we believe that SMEs are potentially the biggest losers of Digital Disruption.

But what do SMEs themselves say? To find out we published a fun Digital Disruption Simulator on our website.

This is a sneak peek at the interim results provided by nearly 150 respondents from all over the world.

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