Jul 12

How to Handle Underperforming IT Staff?

By Alana Sinclair | Mastermind Digest , Tactical IT Leadership

In any management role you do not only have to oversee that everything in your department runs smoothly regarding systems, but you are also responsible for the performance of your staff.

When targets aren't met and this can be attributed to some of your staff, you probably find yourself asking questions like: Why are they under-performing? How do I get enough action from my team? What do I do when individual achievements are not up to par? How do I keep people motivated and encouraged without dictating what needs to be done? Or is it time to part ways?

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Jul 11

How to Kick-Start Digital Transformation Without CEO Support?

By Mark Geschke | Digital Transformation , Strategic IT Leadership

Many IT leaders in mid-sized businesses strongly believe that digital technologies are undervalued by their employers and that they could be playing a much more influential role in shaping the future of the business.

If you are such an IT leader, however, you will also know just how hard it is to convince other senior leaders (including the CEO) to see the same exciting future you see.

Your one option is to chip away at their reluctance and hope they will come around over time.

You just don't know how much time this will take and your past experiences are not really encouraging...

Or you could adopt our proven 7-step kick-start guide and gain serious momentum in as little as 3 months....

The choice is yours!

Which one will it be?

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Jul 06

How Do I as IT Leader Kick-Start Digital Transformation?

By Mathias Tölken | Mastermind Digest , Strategic IT Leadership

Most IT Leaders in mid-sized businesses come from a technology background and as such are most at home when they can do tangible projects and keep the lights on.

This is a full-time job after all.

On the other hand, more and more are getting painfully aware that their organisation will need to look at Digital Transformation (DX) and there is usually nobody better placed to start the conversation than the IT Leader.

But where to start and especially how to step out of the comfort zone?

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Jun 27

Should IT Sell Services to External Customers?

By Mark Geschke | Mastermind Digest , Operational IT Leadership

In some mid-sized businesses IT has developed unique insights and services that could, in theory at least, be productised and sold to existing customers as a value-add, thereby creating revenue from a function that has traditionally only operated as a cost-centre.

But just because this is possible and usually puts a smile on the faces of business executives, doesn’t necessarily mean it is a good idea. 

How should the IT leader think about and approach such an opportunity?

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Jun 23

Should IT Seek Responsibility for Non-Core Business Activities?

By Mark Geschke | Mastermind Digest , Operational IT Leadership

IT Managers and CIOs have become masters at managing complexity.

This has not escaped the notice of senior business leaders who sense an opportunity to use this skill for managing some of the other, non-core business functions such as facilities, maintenance and others.

It is quite easy to see how this could save costs for the business, but what does it mean for the IT leader who wants to grow?

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Jun 21

Who Should Handle IT Procurement?

By Mark Geschke | Mastermind Digest , Operational IT Leadership

IT procurement is the series of activities and procedures in a business for acquiring information technology (IT) hardware, software and services. It involves both strategic and administrative responsibilities and a frequent question of IT leaders in mid-sized businesses is who in the business should handle which parts of the process.

Due to the complexity of making IT purchases, the obvious answer is to keep this within IT and away from the central procurement function. But is this really the right choice when one considers that procurement in general is a fairly well-defined process and requires many other competencies which are not specific to IT at all?

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