There are times when Murphy strikes and more than one key staff member is off at the same time - maybe even for an extended period of time.
As the IT Manager, I am the ultimate escalation and fall-back option, so I find myself fielding technical work.
But now all the strategic initiatives that have been started are in jeopardy. How do I make sure they do not grind to a halt?
One of our IT Leader Mastermind groups recently tackled this question. Here is a summarised version of the outcomes.
The first priority is to manage expectations. Your colleagues and superiors will understand the situation and gladly assist you / be more lenient, but you will have to identify priorities and clearly communicate the trade-offs you make.
Also, beware of your comfort zone, which probably is operational. Know that you will always be involved operationally and often have more work than you can deliver. The trick is to first prioritize your most important work (a form of portfolio management) and then the rest. Always know what you want to achieve in the week. Set out time for what is important and then go out and do it.
Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.
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