Unfortunately, there is a high likelihood that this local optimisation will not have changed the experience of your business's actual customers one bit and chaos still reigns ....🙄
The final, and arguably most powerful, Kanban Lens instructs us to see an organisation as a networks of interconnected services.
This is not trivial and requires a complete rethinking of how such an organisation operates.
In this information-rich Business Agility Daily I provide a glimpse of how this would look and also tell you where you can find more info.
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