In the previous Business Agility Daily episode I explained how to apply the first Kanban Lens filter to see all work as a "flow from customer need to needs met".
Next up is the second filter where I challenge you some more to see this work-flow as a sequence of distinct, knowledge discovery steps instead of just hand-offs between individuals and departments.
Armed with this insight, it becomes so much easier to make your customers happy (and cut everything that doesn't add value).
Would love to hear you thoughts about this topic! Start a conversation below ...
Business Agility Daily
Spending upwards of 5h producing each high quality episode sadly turned out to be unsustainable for us and we have put this series on ice for now.
You can still find links to all previous 65 episodes here or join the conversation on the eXuviate Network.
My highlighted interpretation of the video was more about the economic heath of the Customer. The message of changing our thoughts from delivering a widget/product to delivering VALUE to your Business or to the customer is a more INCLUSIVE perspective, in my opinion. Recognizing the “how” & “why” – economic health for the Customer. Very good !!!