In the previous Business Agility Daily episode I explained how to apply the first Kanban Lens filter to see all work as a "flow from customer need to needs met".
Next up is the second filter where I challenge you some more to see this work-flow as a sequence of distinct, knowledge discovery steps instead of just hand-offs between individuals and departments.
Armed with this insight, it becomes so much easier to make your customers happy (and cut everything that doesn't add value).
Next up is Kanban Lens 3, which tell us to see knowledge work as a service.
Would love to hear you thoughts about this topic! Start a conversation below ...