In the previous Business Agility Daily episode I explained how to apply the first Kanban Lens filter to see all work as a "flow from customer need to needs met".

Next up is the second filter where I challenge you some more to see this work-flow as a sequence of distinct, knowledge discovery steps instead of just hand-offs between individuals and departments.

Armed with this insight, it becomes so much easier to make your customers happy (and cut everything that doesn't add value).


Would love to hear you thoughts about this topic! Start a conversation below  ...

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About the Author

Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.

  • Richard Doucet says:

    My highlighted interpretation of the video was more about the economic heath of the Customer. The message of changing our thoughts from delivering a widget/product to delivering VALUE to your Business or to the customer is a more INCLUSIVE perspective, in my opinion. Recognizing the “how” & “why” – economic health for the Customer. Very good !!!

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