IT leaders who first discover Kanban very soon ask us if it is possible to replace their helpdesk system with a Kanban system.

The simple answer is "yes", with Kanbanize!

Although there are definite downsides to ditching your ITIL-based service desk, the consensus seems to be that the advantages far outweigh the disadvantages in smaller businesses.

In this Business Agility Daily episode Mathias shows how a very basic support board would look like in Kanbanize.

Further Reading:
You can find more details on how to set up Kanbanize as a support system in this article.

Would love to hear what you think in the comments below!

Business Agility Daily

Spending upwards of 5h producing each high quality episode sadly turned out to be unsustainable for us and we have put this series on ice for now.

You can still find links to all previous 65 episodes here or join the conversation on the eXuviate Network.


About the Author

Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.