IT leaders who first discover Kanban very soon ask us if it is possible to replace their helpdesk system with a Kanban system.
The simple answer is "yes", with Kanbanize!
Although there are definite downsides to ditching your ITIL-based service desk, the consensus seems to be that the advantages far outweigh the disadvantages in smaller businesses.
In this Business Agility Daily episode Mathias shows how a very basic support board would look like in Kanbanize.
You can find more details on how to set up Kanbanize as a support system in this article.
Would love to hear what you think in the comments below!