The Service Delivery Review is the Missing Agile Feedback Loop

May 18, 2018

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In today’s digital-service economy, IT organizations need not only the ability to change but to change in the right direction.

That is, they need to be able to sense and respond to feedback in order to continuously recognize and measure gaps in their understanding of the customer’s view of their fitness for purpose.

Though the standard agile feedback loops -- product demo, team retrospective and automated tests — provide valuable awareness of health and fitness, many teams and their stakeholders struggle to find a reliable way to understand an important area of feedback, including their level of agility: the fitness of their service delivery.

In this session, Matt Philip, Director at ThoughtWorks, introduces the service-delivery review as the forum for this feedback. The context will be for software-delivery teams but the lessons will be applicable for any team, group or department that provides a service. 

Listen to this espisode:

About the author

Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.


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