59. 5 Years from Chaos to Control

Starring: Richard Doucet (IT Manager, Armour Transportation Systems)
Episode Type: 
Case study

Abstract:
In this Episode Richard Doucet and I talked about the five years he is now at Armour Transport. When he arrived, he found a team in disarray and without much pride in their work.

Throughout our discussion he shared quite a few nuggets about some key initiatives and milestones that helped him to build a well-performing IT department, a team that understands that their eventual purpose is to keep the trucks moving.

It was not always plain sailing, but one can hear the pride when he shares how business leaders are these days praising the work and attitude of the team. See for yourself. I am sure you will find the one or other tip that could also assist you and your team.

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