Do your customers expect your team to deliver value on time?

Yes? Then you would probably want to first use your Kanban Cycle Time Scatter Plot to analyze past performance and establish realistic service level expectations.

But you can go one step further with the WIP Run Chart and Aging WIP Chart to keep a close eye on your team's current performance and detect possible problems long before they actually impact on your service levels.

You may not immediately understand all that I am showing you in this episode but I thought it would be a good idea for you to actually see everything you can do with these powerful charts.


Was this helpful? Please let me know in the comments below!

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Spending upwards of 5h producing each high quality episode sadly turned out to be unsustainable for us and we have put this series on ice for now.

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About the Author

Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.

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