6 Steps For an Effective Service Delivery Review

March 10, 2020

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Many teams who use Kanban declare victory once they have visualised their work on a board and implemented a daily standup.

This is unfortunate as such a Kanban implementation will almost certainly unravel at a later stage, much to the glee of the naysayers who believe that going agile is overhyped.

To prevent this you need to institute a regular Service Delivery Review meeting and develop the discipline to run it properly.

In this Business Agility Daily video I outline a simple 6-step process to get you started with.

Would love to hear what you think in the comments below!

About the author

Business Agility Coach | Abundance Thinker | Helping Mid-Market Companies Evolve by Using the Kanban Methodology - As trained Industrial Engineer with close on 25 years' experience as IT Professional and Business Executive in the mid-market IT industry, Mathias Tölken loves to share his experiences and expertise with others.


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